Beauty is booming. So is decision fatigue.
Shoppers are overwhelmed by endless choice, exploding ranges, conflicting reviews and lookalike products. Brands are competing for attention and left guessing what customers really want, with fragmented data and limited ways to target the right customers.
Why Delightable?
Delightable bridges that gap — giving every shopper a confident “this is for me” moment, while arming your team with the intelligence to understand why. Generic chatbots and quizzes can’t mimic your best salesperson. Delightable does this and more — turning each conversation into a live view of what customers really want, at scale.
The Delightable difference
Delightable pairs a customer-facing concierge with a powerful intelligence dashboard for your team — working together as one seamless system.
Customer Concierge
A multi-channel expert sales assistant that talks to your customers in your brand voice — understanding their needs and guiding them to the right products.
- ✓Natural, open-ended conversations rather than logic-based workflow
- ✓Personalised recommendations explained with reviews and UGC
- ✓Always on, on-brand and fully customisable
Intelligence Dashboard
A decision-ready view of what your customers want, why they buy, and what to do next — turning conversations into actionable insight.
- ✓See what customers search for and the language they use
- ✓Understand which audiences are most likely to convert — and how to find more of them
- ✓Clear next-best actions for acquisition and retention — with integration to Klaviyo for audience targeting
A beauty-specific intelligence stack
Just like your best sales assistant, Delightable senses, thinks, acts, speaks and learns. Five layers work together to deliver recommendations that feel genuinely personal — and get smarter over time.
The Senses — always-on beauty data
Delightable constantly perceives and learns — taking in product data, reviews and customer signals — the raw inputs that everything else builds on, kept current and category-specific.
The Mind — reasoning & matching
Measuring, detecting patterns, making decisions and weighing trade-offs. Proprietary, category-specific algorithms and reasoning models interpret each shopper’s needs and decide which products are genuinely the best fit.
The Nervous System — connected & responsive
The connective layer that coordinates signals, manages context and moves information instantly between every part of the system, so conversations and insights stay in sync in real time.
The Mouth — your brand voice
Turning internal reasoning into coherent language — translating recommendations into natural, on-brand language, so every reply sounds like it came from your team, not a generic bot.
The Reflection — learning & insight
Every interaction is captured and analysed, feeding intelligence that aggregates live conversation and behavioural data, making the whole system sharper, more personal and more valuable over time.
Why it matters
- ✓Understand what customers really want, in their own words
- ✓Greater confidence in decision making — refine targeting, messaging and ranging with decision-ready data
- ✓Find new audiences, convert more of your best customers and know exactly what’s driving results at scale
- ✓A guided, personal experience that cuts through the clutter, confusion and overwhelm
- ✓Recommendations they can trust, explained in plain language
- ✓A confident “this is for me” moment, every time
Guiding shoppers to a complete routine
The concierge does more than match products. It guides customers through complete skincare routines, recommending complementary products rather than alternatives, so shoppers can build out a full regime with confidence.
“I see this as a chance to give consumers real guidance. This is the product you want, and if you want to complete your regime, these are the products that go with it.”